Returns, Refunds, and Exchanges

At Butter Lane Bake Shop, we understand the delicate nature of our freshly baked goods and the potential challenges in handling them once they leave our shop. Regrettably, we cannot accommodate returns, refunds, or exchanges due to the perishable nature of our products and the varying conditions they might encounter post-purchase.

However, should you find any concerns or feel dissatisfied with your purchase, we do encourage you to connect with our dedicated Customer Service Team within 2 days of collecting your order. Please reach out via email at butterlane@hotmail.com, providing essential details such as your order number, comprehensive photos capturing all angles of the product and packaging, a detailed description of the issue, as well as insights into how the item was transported and stored.

Ensuring your satisfaction with your Butter Lane Bake Shop experience is our priority. Please note that claims submitted beyond the 48-hour pickup window or lacking necessary information (order number, photos, transportation, and storage details) will regrettably not qualify for a re-order or credit. Depending on the circumstances, we aim to resolve issues by offering a credit or re-order.

Thank you for choosing Butter Lane Bake Shop. We are committed to addressing your concerns and making your experience delightful, despite the challenges posed by the perishable nature of our delectable offerings.

Cancelations and Modifications

Please be informed that all cake orders at Butter Lane Bake Shop are subject to our cancellation and modification policy. Should you wish to make any changes or cancel your order, please reach out to us via email at butterlane@hotmail.com. However, please note that no changes will be accepted within 2 days of the scheduled pickup date of your order. We appreciate your understanding and cooperation in adhering to this policy to provide you with the best service possible. Thank you for choosing Butter Lane Bake Shop.

Large Quantities and Special Orders

At Butter Lane Bake Shop, we understand the importance of accommodating large quantity and special order requests for our valued customers. To ensure that we can provide the highest quality and attention to detail for these unique requests, we kindly ask customers to reach out via email to our customer service team at least 10 days prior to the desired pickup date. This allows our team to carefully plan and prepare for the specific needs of each order, whether it's a large event, custom-designed treats, or any other special request. We are committed to delivering exceptional baked goods tailored to our customers' preferences, and we look forward to creating memorable experiences through our special order offerings.

Customers can reach out via email at butterlane@hotmail.com

Contact

Feel free to give us a call during business hours at either of our locations for all your inquiries. . For our email correspondence, our dedicated customer service team is ready to respond to all questions and requests from Monday to Friday. Please note no emails will be responded to on Weekends or holidays. We appreciate your interest and look forward to serving you with our delicious treats and excellent customer service.